What strategy can be effective with difficult or hostile witnesses?

Remaining calm and showing empathy is an effective strategy when dealing with difficult or hostile witnesses. This approach helps to create a more positive environment and can facilitate communication. By maintaining calmness, the investigator demonstrates control and professionalism, which can help to defuse tension. Showing empathy allows the witness to feel understood, which may encourage them to be more open and willing to provide information. Building rapport with the witness can lead to a more productive interaction, even if the witness is initially resistant or uncooperative.

Intimidating a witness will likely escalate the situation, leading to increased hostility and further obstructing the investigative process. Disregarding their statements entirely undermines the importance of gathering all relevant information, regardless of the witness's demeanor. Using complex legal terms can alienate witnesses and cause confusion, making it less likely they will engage constructively in the conversation. The goal is to foster dialogue, and empathy combined with calmness is key to achieving that outcome.